A Note to Interlogix Customers

Interlogix, a division of UTC Climate, Controls & Security, will begin winding down its businesses in the United States and Canada by the end of the year (2019), according to a note sent to its distributors. The company plans to focus on growth opportunities in its other fire and security businesses.

UTC says Interlogix will continue to provide customer service in the areas of technical support, product fulfillment and warranty obligations in accordance with its warranty policies.

One source told SSI his local Interlogix rep was blindsided by the announcement, considering there were products previously announced to be launched in the fourth quarter.

The source also said the closure will have a major impact on his company, which has hundreds of panels and sensors in its client base.

Earlier this year, Interlogix launched TruProtect, a scalable commercial security solution that unified intrusion monitoring, access control and video surveillance into a single platform.

Even more notably, the company recently relaunched its security dealer program, which had been absent since the days of the GE Security Pro dealer program.

Interlogix was created as the result of a 2000 merger between ITI and SLC Technologies. It was then purchased by General Electric in 2002 and renamed GE Security in 2004.

United Technologies Corp. (UTC) bought the security business of General Electric for $1.82 billion in 2010 and reverted it back to the Interlogix moniker.

You can review the note Interlogix sent to its distributors below. SSI will continue to report on this breaking story .

Dear Valued Distributor:

Following a thorough review of our security portfolio, we have decided to wind down the Interlogix U.S. and Canada businesses in order to focus on growth opportunities in our other fire and security businesses.

While we may be winding down Interlogix, we are committed to ensuring that you have the products necessary to support your dealers during this transition.

Interlogix expects to manufacture and sell products through the end of 2019. We will continue to provide customer service in the areas of technical support, product fulfillment and warranty obligations as prescribed in our warranty policies. Our dealers will be able to purchase, install, register and service our products with the complete confidence that we will stand behind them through 2020 and beyond.

In the days ahead, our sales team will reach out to you to review your inventory position and facilitate last-time buys. Together, we will work closely to ensure you have the products necessary on your shelves to meet your dealers’ needs. Given our significant installed base, we anticipate increased demand at this time and will build and fulfill orders in the order in which they are received.

We value the relationship we have built with you over the years and will continue to communicate with you regularly throughout the wind-down process.

Should you have and additional questions, please do not hesitate to contact me.

Do you have one of the following Panels? Contact us today to find out your options!